bet117 Privacy Policy

1. Introduction

bet117 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or registers on the bet117 platform at https://bet117.ws (the "Platform"). This Privacy Policy explains in clear terms how we collect, use, store, share, and protect your personal information, and what rights you have in relation to that information.

This policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and anyone who contacts our support team. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you do not agree with any part of this policy, please discontinue use of the Platform and contact us at [email protected] to request closure of your account.

2. Data Controller

For the purposes of this Privacy Policy, bet117 acts as the data controller — the entity that determines the purposes and means of processing your personal data. All questions or requests relating to your personal data should be directed to our Data Protection contact via email at [email protected] or through our Telegram support channel at @bet117support.

3. Information We Collect

bet117 collects personal data only where there is a lawful basis for doing so. The categories of data we collect are described below.

3.1 Information You Provide Directly

• Identity Data Your full legal name, date of birth, gender, and a copy of a government-issued identity document when required for verification purposes.
• Contact Data Your email address, mobile number, and residential address in Bangladesh (city, district, postal code).
• Account Credentials Your chosen username and a hashed (never plain-text) version of your password.
• Financial Data Payment method details used for deposits and withdrawals, including bKash, Nagad, Rocket, Upay, bank account identifiers, and USDT wallet addresses. Full payment credentials are handled by the respective payment providers and are not stored on our servers.
• Communications Data Records of your interactions with our customer support team via email or Telegram, including the content of those communications.

3.2 Information Collected Automatically

• Technical Data Your IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier.
• Usage Data Pages visited, features used, games played, wagers placed, session duration, click-path data, and error logs generated during your use of the Platform.
• Location Data General geographic location inferred from your IP address for the purpose of service availability checks and fraud prevention. We do not collect precise GPS location data.
• Transaction Data Records of all deposits, withdrawals, bonus claims, and wagers placed on the Platform, including timestamps, amounts, and game or event identifiers.

3.3 Information from Third Parties

In limited circumstances, we may receive supplementary information about you from third-party identity verification providers, fraud-detection services, or payment processors. Such data is used solely to verify your identity, assess financial risk, or investigate suspected fraud, and is not used for marketing purposes.

4. How We Use Your Personal Data

We process your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: performance of a contract (running your account), legal obligation (regulatory compliance), legitimate interests (fraud prevention, platform security), and your consent (marketing communications where applicable).

4.1 Account Management and Service Delivery

We use your identity, contact, and credentials data to create and maintain your account, verify your eligibility to use the Platform, process deposits and withdrawals, provide access to games and betting markets, and respond to your support enquiries.

4.2 Fraud Prevention and Security

Technical, usage, and financial data are analysed continuously to detect and prevent fraudulent activity, money laundering, multi-accounting, and other forms of abuse. This processing is essential to the integrity of the Platform and the protection of all players.

4.3 Responsible Gaming Compliance

bet117 uses your gaming activity data — including session length, bet frequency, deposit patterns, and self-exclusion records — to monitor for signs of problem gambling and to enforce any responsible-gaming limits or exclusions you have set. This processing is a core part of our duty of care to players.

4.4 Legal and Regulatory Obligations

We are required by applicable law to retain certain records for specified periods, to respond to lawful requests from authorities, and to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Data processed under this basis cannot be deleted on request while the legal obligation subsists.

4.5 Platform Improvement

Aggregated and anonymised usage data may be used to analyse trends, improve Platform features, optimise game performance, and test new functionality. Individual users are not identifiable from this aggregate data.

4.6 Marketing Communications

Where you have opted in to receive promotional communications, we may send you information about new games, bonuses, seasonal promotions (such as Eid or Pohela Boishakh specials), and BPL cricket betting offers by email or Telegram. You may withdraw your consent to marketing at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of prior processing.

5. Cookies and Tracking Technologies

bet117 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform. The types of cookies we use are as follows:

• Essential Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. You cannot opt out of essential cookies without ceasing to use the Platform.
• Functional Cookies: Remember your preferences such as language settings, last-visited game categories, and notification preferences.
• Analytics Cookies: Collect anonymised usage statistics to help us understand how the Platform is used and where improvements can be made.
• Security Cookies: Used to identify and prevent fraudulent access attempts, such as detecting unusual login activity or replay attacks.

We do not use third-party advertising cookies or behavioural tracking technologies for the purpose of serving advertisements on external websites.

6. Sharing Your Personal Data

bet117 does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary.

6.1 Payment Processors

Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and USDT network operators — solely to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.

6.2 Identity Verification Providers

Where KYC verification is required, we may share identity and document data with contracted third-party verification services. These providers are contractually bound to process your data only for the specified purpose and to maintain appropriate security standards.

6.3 Legal and Regulatory Disclosure

We may disclose your personal data to law-enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect serious crime, protect the safety of individuals, or defend against legal claims.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bet117's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.

7. Data Retention

bet117 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention framework is as follows:

• Active account data is retained for the lifetime of your account and for a minimum of five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction records (deposits, withdrawals, wagers) are retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity documents are retained for five (5) years from the date of verification or account closure, whichever is later.
• Support communications are retained for two (2) years from the date of the last communication in a given thread.
• Technical and usage logs are retained for up to twelve (12) months, after which they are either deleted or anonymised.
• Marketing consent records are retained for the duration of your consent and for one (1) year after withdrawal, as evidence of the consent history.

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised in accordance with our internal data-destruction procedures.

8. Your Data Rights

As a user of the bet117 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: If your personal data is inaccurate or incomplete, you may ask us to correct it. You may also update most account details directly from your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to override by legal retention obligations, particularly AML and fraud-prevention requirements.
• Right to Restriction: You may ask us to restrict processing of your data while a dispute about its accuracy or our right to process it is being resolved.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a machine-readable copy of the data you provided to us.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9. Data Security

bet117 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Passwords stored as one-way cryptographic hashes using industry-standard hashing algorithms — plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Monitoring systems that detect and alert on anomalous access patterns, including brute-force login attempts and unusual data-export activity.
• Secure data-destruction procedures for storage media containing personal data that is no longer required.

While bet117 takes all reasonable precautions, no internet-based system can be guaranteed to be completely immune to security threats. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users as promptly as practicable.

10. Minors and Age Restriction

The bet117 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process personal data of persons under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately suspend the account, investigate, and delete any personal data collected, subject to any legal retention obligations that may override deletion.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

bet117 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users by email or via an in-platform notification.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how your data is being protected.

12. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please reach us through the following channels:

• Email: [email protected]
• Telegram: @bet117support
• Support hours: 24/7 — Bangladesh Standard Time (UTC+6)

We are committed to resolving all privacy-related concerns promptly and fairly. If you feel your concern has not been adequately addressed, you may have the right to raise a complaint with a relevant data-protection authority in your jurisdiction.